I got rid of BellSouth last year and switched to SunRocket. Overall, I’ve been satisfied with their service. Or, I should say, I had been satisfied. At this point, SunRocket is dead. They’ve laid off nearly all of their employees. Our phone isn’t working. We can’t access our voicemail online.
The thing that is extremely annoying about this? No warning. No notices. Our service stopped working on Monday. SunRocket’s support lines are shut down. They did not respond to my e-mail. Only when I started searching the web did I discover that they were going out of business.
This is a perfect example of abysmal customer service. It would have been simple for them to explain the issue to their customers and warn them that this was coming.
I was at least able to forward our number to Amy’s cell phone so we can get calls. It seems like something is still working over there. But I’ve already started the process to switch to Packet8. Hopefully they’ll stay in business for the next year. And hopefully if they do go out of business they’ll warn their customers before turning off their service.
UPDATE: I finally got an e-mail today (7/20) from SunRocket. Basically, the e-mail tells customers that they are shutting down, and they have set up transfer agreements with Packet8 and TeleBlend. Our phone had a dial-tone last night, but I’m not sure if that will last or if Packet8 has the SunRocket hardware info, or what. Anyway, at least they did finally e-mail customers, even though they should have sent some kind of notice a week ago.
I just read that SunRocket was bought out by Pluto. Engadget has a story about it.
I had thought about waiting to see if someone else snatched things up, but then I decided against it. My 15 months with SunRocket were up this month, anyway, and there was really no reason for me to stick around. I’d rather shop and pick another place I want to go rather than get stuck with a company I know nothing about.
Besides, the Pluto stuff is still sketchy. And if the people in charge at SunRocket haven’t had the decency to inform their users about their problems, why should expect they’ll have the decency to dump their customers to a good company?
I’m just still hoping I can get my phone number transferred…
I had 12 months with sunrocket, loved it and still have two nice free phones. Glad I got out when I did.
sorry to you.